VoIP Calling

Platform VoIP is the recommended way to make calls from SellerCockpit. It’s a fully managed service - no external accounts or complex setup required.

Overview

With Platform VoIP, you get:

• No setup complexity - We handle all the Twilio infrastructure
• Credit-based billing - Pay only for what you use via your SellerCockpit credits
• Phone numbers included - Get numbers based on your subscription plan
• Automatic compliance - Regulatory bundles managed for you
• Instant activation - Start calling within minutes

Getting Started

Step 1: Enable the Add-on

1. Go to Settings > Add-ons
2. Find Platform VoIP in the list
3. Click Enable

Step 2: Set Up Your Account

1. Navigate to Settings > Platform VoIP
2. Click Create Subaccount to provision your dedicated calling account
3. Wait a few seconds for account creation

Step 3: Get a Phone Number

1. Click Add Phone Number or use the number wizard
2. Select your country
3. Choose an area code (optional)
4. Select a number from available options
5. Complete any required regulatory information
6. Confirm the number

Your number will be active immediately after provisioning.

Phone Number Allocation

Your subscription plan includes a certain number of phone numbers:

Plan	Included Numbers	Extra Number Cost
Free	0	10 credits/month
Starter	1	10 credits/month
Professional	3	8 credits/month
Enterprise	10	5 credits/month

Extra numbers beyond your plan allocation are billed monthly in credits.

Making Calls

Once set up, making calls is simple:

1. Navigate to any contact
2. Click the Call button (phone icon)
3. Handle GDPR consent if prompted
4. Start talking!

For detailed information on the calling interface and features, see VoIP Calling Features.

Call Costs

Platform VoIP uses your SellerCockpit credit balance:

• Outbound calls: ~0.5-2 credits per minute (varies by destination)
• Inbound calls: Coming soon
• Recording storage: Included in your storage quota

Check your credit balance in Settings > Credits.

Regulatory Compliance

Platform VoIP automatically handles regulatory requirements:

• Address verification - Required in some countries
• Business documentation - For certain number types
• Regulatory bundles - Automatically created and managed

You’ll be guided through any required compliance steps when provisioning numbers.

Troubleshooting

Subaccount Creation Failed

If subaccount creation fails:

1. Ensure your company profile is complete
2. Check you have sufficient permissions
3. Contact support if the issue persists

Number Provisioning Failed

Common reasons:

• Regulatory bundle pending approval
• Invalid address for the country
• Number type not available in your region

Call Quality Issues

See the VoIP Calling troubleshooting guide for call quality solutions.

Alternative: Bring Your Own Twilio Account

If you prefer full control over your Twilio account and billing, you can use the BYOK (Bring Your Own Keys) model instead.

Set up Twilio BYOK →

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Need help? Contact support at support@sellercockpit.com